Moppy.pl = Modern Cleaning Company


Order cleaning in 3 minutes online. You do not have to be at home when cleaning. We have insurance for PLN 1 million.

Furthermore? Read the most frequently asked questions of our clients who have already saved over 50,000 hours with Moppy.pl


BEFORE ORDER SERVICE

Cleaning time most likely depends on living area and cleaning complexity. On the order site we suggest cleaning time for particular living areas based on squared meters. However the customer knows the best how long it takes to clean his apartment or office.
Single cleaning starts from 122 PLN per apartment. Detailed information abour prices you will find in the price list.
Yes, we offer after renovation cleaning service. You can book also complex cleaning of your apartment/house with professional upholstery and carpets cleaning. To set the detailed scope of the after renovation or complex cleaning service contact us by mail: biuro@moppy.pl.
You can pay online by Przelewy24 via money transfer or card payment.
After booking service on the website, you will receive a confirmation email with all the order details. The only thing you need to do now is to prepare all the cleaning detergents (unless you ordered one) and equipment which our cleaner should use.
Of course. You can change the date of the order during working hours of our customer service office (Mon - Fr: 8am - 4pm via phone or Mon - Sun: 8am - 8pm via mail) at least 48 hours in advance (before cleaning is to be held). If you want to contact our Office please call at +48 690 022 690 or send email: serwis@moppy.pl.
If you have chosen the option without the cleaning products (Standard), please prepare all necessary cleaning supplies which will be used for cleaning like: liquid for floors, glasses, cleaning toilets, etc. and sponges and cloths. If anything needs special care let know our cleaner about that. If you have chosen the option with the cleaning products (Premium, Complex) we provide professional cleaning products. The set includes: washing liquid for bathrooms, liquid for panels, liquid for plastic, glass liquid, liquid fat, oven liquid, paper towels, cloths and sponges. Please prepare also cleaning equipment like: vacuum cleaner, mop bucket, plastic bowl, brush and dustpan. Option Complex includes all cleaning equipment.
All the cleaners employed in our company had to go through a selection process before they could begin to perform services for our clients. We meet them in person and talk to all of our employees, we verify their qualifications and skills in cleaning.
Yes. While ordering service, please let us know in an empty space at the end of the form that you would like an English-speaking person to work for you. We will do our best to find you the right person.

DURING THE CLEANING PROCESS

No, you do not need to be at home. Our company is designed to provide you comfort. It is required only to let a person who will be cleaning into the apartment, house or office.

AFTER CLEANING

When a visit is finished, you will get an email from us asking you to leave a review on the quality of service. If you want to inform us about something earlier – we look forward to hearing from you at +48 690 022 690 or serwis@moppy.pl . We care about Your opinion. We will be grateful for your opinion.
Yes. Please contact our client service office. We will send you the invoice by email.
Yes. If you are really satisfied with the work of the person who visited you, please let us know and we will arrange regular visits of this person for you. However, if it is impossible, we will for sure find you someone with equally good qualifications.
Our cleaners are professionals. However we know that you might have sometimes some obstacles. We suggest to inform our cleaner straight away about anything that you don't like. If at the end you are still not satisfy contact us. We will find the solution for your problem. According to the terms and contitions you have the rights to put in a compaint.

INSURANCE

Owner of the service Moppy.pl takes full responsibility for any damaged of your equipment or interrior design caused by our cleaners as well as the robbery. We own the insurance policy for 1 000 000 PLN. Your satisfaction is our priority therefore in case of any damage we will pay you back.

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Moppy.pl a limited liability company (sp. z o.o. sp. k.) with registered office in Wrocław, ul.Braniborska 2/10, 53-680 Wrocław, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, XII Economic Department of the National Court Register, with the KRS No of 0000636722, Statistical Identification Number (REGON): 365373178, Tax Identification Number (NIP): 8943084888, with the share capital in the amount of 2.100 PLN, which is the operator of the website https://moppy.pl, phone: +48 690 022 690, e-mail: biuro@moppy.pl - welcome to contact us!